Customer Service Representative – Dutch 

The Customer Response Center with the main location in Budapest employs over 180 colleagues. The department covers Lighting / Industrial Domestic and Export activities.

Responsibilities:

Answer incoming customer and cross functional contacts 
Initiate outbound contacts with the customers to respond to any inquiries
Ensure that communication to customers and other GE functions is efficient
Undertake all aspects of customer order management (order entry, order book maintenance and proactive notification)
Document all customer related activities
Responsible for customer data entry and data maintenance (e.g. customer knowledge base, pricing records and customer master file)
Creation of customer documents and notification (order confirmation, invoices and statements etc.)
Resolve all customers complaints to the customer satisfaction and proactively seek to identify root cause and prevent reoccurrence
 

Requirements:

Fluent in Dutch and intermediate in English
Problem solving skills,
Great communication skills
Accuracy
Cultural and commercial sensitivity
Ability to make action orientated decisions
Working level of Microsoft Office applications

Advantage:

Prior customer service or administrative experience
User level knowledge of SAP R3
Other language knowledge 
 

If you are interested in the above mentioned position please send your resume to Az email cím védve van a spam botoktól, a megtekintéséhez a JavaScript bekapcsolása szükséges if you have any question our colleague will be more then happy to answer your questions.